Shipping policy
# Shipping Policy
Thank you for shopping with us! We are committed to delivering your order accurately and safely. Please review our shipping policy below to understand how shipping fees, times, and processes are managed.
### 1. Shipping Fees & Free Shipping Eligibility
To provide the most accurate and competitive rates, shipping costs and free shipping eligibility are calculated dynamically and confirmed exclusively on the final checkout page.
* Shipping fees (if applicable) vary depending on the destination, package weight, and the shipping method selected.
* Whether your order qualifies for free shipping will be explicitly displayed at checkout based on your delivery address and order specifications.
* Please note that any shipping promotions or conditional free shipping thresholds are subject to change and are only finalized once the checkout process is completed.
### 2. Processing & Handling Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from transit time.
### 3. Estimated Delivery Window
Once processed, estimated standard transit times are generally between 7 to 15 business days. Please note that these are estimates provided by our shipping carriers and are not guaranteed delivery dates. Delays may occur due to customs clearance, extreme weather, or carrier peak seasons.
### 4. Shipment Tracking
As soon as your order is dispatched, we will send you a shipment confirmation email containing a tracking number and a link to track your package. Please allow 24 to 48 hours for the tracking information to update.
### 5. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer, including tariffs, taxes, and VAT.
### 6. Damaged or Lost Packages
If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately by using the contact form on our store or via our customer support channel. Please save all packaging materials and damaged goods before filing a claim.