Get in Touch with Figugift
We love hearing from our customers! Whether you have a question about your personalized gift order, need help with customization, or just want to say hello — we’re here for you.
📧 Contact Us
For order inquiries, customization questions, or any other support, please email us at:
[support.figugift@gmail.com]
Whatsapp：+971 561232988
We typically respond within 1–2 business days.
⏰ Business Hours
Our team is available:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
We’ll do our best to get back to you as quickly as possible.
📦 Order & Customization Inquiries
If you need to make changes to your personalized gift order, please contact us as soon as possible with your order number. Once production has started, changes may not be possible.
When reaching out, please include:
- Your order number
- The product name
- A description of your request or issue
- Photos (if applicable, e.g. damaged items)
🚚 Shipping & Delivery Questions
For questions about shipping timelines, tracking, or delivery issues, please email us with your order number and we’ll look into it right away.
🔄 Returns & Replacements
Since all our products are custom-made just for you, we do not accept returns without cause. However, if your item arrives damaged or there is a production error, please contact us with photos and we will make it right.
We’re Here to Help
At Figugift, every personalized gift is crafted with care. Your satisfaction means everything to us — don’t hesitate to reach out anytime.